Your Fios remote can control the TV, but pairing it with your Fios box does not always mean the TV controls are ready to use. If the volume or power button does nothing, the remote may simply need to be programmed for your television.
The setup is slightly different depending on whether you have a newer Fios Voice Remote or an older P265 remote. I checked Verizon’s setup instructions and common troubleshooting steps to explain both methods without adding unnecessary steps.
This guide is for Verizon Fios TV users who are setting up a remote for the first time, switching to a new TV, or trying to fix a remote that controls the Fios box but not the television.
Table of Contents
Before You Start
Make sure your equipment is ready before you begin.
You need to:
- Turn on your TV.
- Turn on your Fios TV One or Fios TV One Mini.
- Keep your Fios remote nearby.
- Make sure the remote has working batteries.
Once everything is powered on, you can start pairing the remote.
How to Pair a Fios Voice Remote
If you have a Fios Voice Remote, point it toward your Fios TV equipment before starting the pairing process.
Follow these steps:
- Press and hold the Play/Pause and 0 buttons at the same time.
- Release both buttons when the blue light starts flashing.
- Wait for the blue light to stop flashing.
- Your remote should now be paired with your Fios TV equipment.
After pairing the remote, you still need to program it for your TV. Pairing and TV programming are separate steps.
How to Program the Fios Remote to Your TV
Once the remote is paired, use your Fios TV screen to complete the TV setup.
Follow these steps:
- Open Menu on your Fios remote.
- Go to Settings.
- Select Voice Control.
- Choose Fios TV Voice Remote.
- Select Program Voice Remote.
- Choose Automatic Setup.
- Follow the instructions shown on your TV.
The setup will try to identify the correct TV settings.
When the process finishes, you should see a Success message.
Now test the remote.
Check whether these buttons work:
- TV Power
- Volume Up
- Volume Down
- Mute
If all four functions work, your Fios remote is ready to control your TV.
What to Do if Automatic Setup Does Not Work
Automatic Setup does not always identify the correct TV settings.
If it fails, use the Manual Setup option.
Follow these steps:
- Return to the Fios remote programming menu.
- Select Manual Setup.
- Choose your TV or receiver brand.
- Select the appropriate model when prompted.
- Follow the instructions on the TV screen.
- Test the Power, Volume, and Mute buttons when the setup finishes.
Make sure you select the correct TV brand. Choosing the wrong brand can prevent the remote from controlling the TV correctly.
How to Program an Older Fios P265 Remote
If you have an older Verizon Fios P265 remote, the setup process is different from the Voice Remote.
Follow these steps:
- Press OK and FiOS TV at the same time.
- Release both buttons.
- Wait for the red light to blink twice and remain on.
- Press Play/Pause once every second.
- Continue until your TV turns off.
- Press TV Power to turn the TV back on.
- Press OK to save the code.
If your TV does not turn back on, press Channel Down once every second until the TV turns on.
Once it turns on, press OK to save the code.
After saving the code, test the volume and power buttons to make sure the remote works correctly.
How to Fix a Fios Remote That Is Not Working
If your Verizon Fios remote is not responding, start with the simple checks.
Try these fixes:
- Replace the remote batteries.
- Make sure the TV is powered on.
- Make sure your Fios TV equipment is powered on.
- Pair the Voice Remote again.
- Check that you selected the correct TV brand.
- Run the TV programming process again.
- Try Manual Setup if Automatic Setup fails.
If you are still having problems, Verizon provides additional support tools through the Fios TV menu.
You can check:
Menu > Customer Support > Top Support Tools
The available options can help you diagnose problems with your Fios service and equipment.
Why Is My Fios Remote Paired but Not Controlling the TV?
This usually means the remote is paired with your Fios equipment but has not been programmed correctly for your television.
Pairing allows the remote to communicate with your Fios TV equipment. Programming tells the remote how to control your specific TV.
If the remote works with Fios but the TV Power or Volume buttons do nothing, run the Program Voice Remote process again.
If Automatic Setup fails, use Manual Setup and select your TV brand and model.
Video Tutorial
FAQs
Can I program a Fios remote without the Fios TV box?
The programming process depends on your Fios equipment and remote model. Fios Voice Remote setup normally requires compatible Fios TV equipment.
How do I know if my Fios remote is paired?
On a compatible Fios Voice Remote, the pairing process uses the Play/Pause and 0 buttons. The blue light indicates the remote is entering the pairing process.
Why does my Fios remote control the box but not the TV?
Your remote may be paired with the Fios equipment but not programmed for your TV. Run the Program Voice Remote setup and try Automatic Setup or Manual Setup.
